Your safety is our priority.
Our success has always depended on the safety of our users and, therefore, we constantly work to improve it. So, whether you're a buyer or a seller, you can manage all your transactions easily and safely from one place.
We protect you
When you pay with PayPal, you only need to enter your email and password. You do not have to disclose your financial information, such as your credit or debit card details, which allows you to obtain additional protection.
We never close
We supervise transactions 24 hours a day, 7 days a week. You can rest easy: even if you let your guard down, we will not do it.
We create and invest in the best protection systems available. High-level encryption keeps transactions highly protected from start to finish.
Prevention of fraud
If you detect any suspicious activity, please contact us immediately so we can help you avoid fraudulent transactions. And remember: we will never request personal information by email.
If you have a problem with a transaction, we will hold the funds until the problem has been resolved. We will conduct an investigation and guide you through each step of the process.
Buy or sell throughout the world. We accept transactions in 26 currencies of 203 countries and make the conversion so that buying and selling around the world is easier and safer.
PayPal Buyer Protection
We protect you from the moment you make the payment until the moment of delivery, and we use the most advanced anti-fraud technology to detect problems before they happen. We never disclose your financial information to sellers and, if you have a problem with your purchase, and the transaction meets the requirements of Buyer Protection, we refund the purchase amount plus the original shipping costs (the return costs are not covered by PayPal Buyer Protection).
Buyer Protection offers coverage for all online purchases that meet the requirements and have been paid with PayPal, as well as payments made through our website. To enjoy the Buyer Protection, we require, among others, that the accounts have no incidents and that the dispute is presented within a period of 180 days from the date on which the purchase or payment was made.
Examples of transactions covered by Buyer Protection:
You bought a book but you received a DVD.
You bought an item that was described as "new", but you received something used.
You bought three items, but you only received two.
The item was damaged considerably during shipment.
The article is missing pieces (and the seller had not reported on it).
You bought an item described as authentic, but instead you received an imitation.
Examples of transactions not covered:
Tailor-made items not received.
Items equivalent to amounts in cash, including prepaid or gift cards.
Items that violate our policies.
Any item purchased in person (not online).
Disputes filed after 180 days from the date of purchase for claims per item not received or different from that described.
Items that were correctly described by the seller in the case of claims for items very different from what was described.
Protection of the account
If you report an unauthorized transaction within 180 days from the date of the transaction, we will investigate it immediately.
If you do not receive your order, or what you received does not match the description, and your purchase meets the requirements, we can refund the full amount, in addition to the original shipping costs.
You are protected if:
1. You did not receive your order.
To start the refund request process, all you have to do is log in to your account and file a dispute within a maximum of 180 days after the purchase date (if you made the purchase on eBay, click here).
2. You received your order, but it is different from how it was described.
There are several situations in which this condition is met, such as:
You received a completely different article.
Example: You bought a book but you received a DVD.
The article is missing parts or functions, and the seller had not reported on it.
Example: the ad said batteries included, but you did not receive them.
You purchased a specific amount of an item, but you received an incorrect amount.
Example: you bought five pairs of shoes but you only received four.
VeriSign is the world authority on information security issues.
Pagadito fully meets the requirements to obtain Verisign Extended Certification for secure data transmission over SSL.
VeriSign performs daily checks on our servers and connections allowing data encryption to keep them protected while they are being transmitted.
PCI DSS, is the acronym in English for Payment Card Industry Data Security Standard (Standard of Data Security for the Payment Card Industry).
This is a standard developed by a committee made up of the most important card companies (Visa, MasterCard, etc.), called PCI SSC (Payment Card Industry Security Standards Council). These guidelines establish guidelines on the processing, storage and transmission of cardholder data.
PCI DSS forms a set of data security mechanisms and administrative and operational rules that govern this business. These regulations ensure the management of said data, in order to prevent fraud involving credit and debit cards.
For more information about PCI requirements and standards, visit the official website at www.pcisecuritystandards.org.
Protect your account and password
Choose a good password. Your password has to be easy to remember but difficult to decipher.
Keep your password secret. Do not share your password or reveal it to another person.
Change your password periodically.
Report if you receive an email from Pagadito indicating an application that you have not made.
Enter Pagadito periodically to review the status of all your transactions.
Always close your session when you leave the computer.
Pagadito never requests data from accounts or users by email.
If you have difficulty entering your account or you have suspicions about irregular operations, write to us at [email protected]
Identify a fake email
The objective of this type of email is to acquire personal information, such as credit or debit card number, number of documents or security codes. These messages try to look authentic by claiming to be sent by real companies. They even place the same graphics and designs of these companies. Some add links to fake websites very similar to the real ones, where they request personal information.
Here we offer a list of elements that can help you identify them easily:
Greeting: Many false emails begin with general greetings like "Attention: Pagadito user". Pagadito's emails are always personalized.
Urgency and threat to your account: These false messages usually communicate that Pagadito has an urgent need to update and expand your personal data. Most of these false emails threaten the immediate discontinuity of the service or the disabling of your account. Pagadito never requests data by email.
Request for personal information: Stay alert of emails requesting personal information through links or forms included in the body of the message. This information can be your username and password, credit card number or bank account. Pagadito never requires the user to enter their password or username from an email. Pagadito addresses the Login screen of the website when it involves an action that requires entry into your account.
Links in the e-mail: Always check the URL of the site where the e-mail link takes you, make sure it is from Pagadito.
Once you have identified a fake email, we recommend you do the following:
Do not respond to the message
Report it immediately, copying the message and sending it to [email protected]
Delete the message from your email account.
By reporting a false email is helping to ensure the integrity and safety of the users of Pagadito.